This Privacy Policy explains how Clean Comforts handles personal data in connection with its website and garment remodelling and upcycling services in Multan, Pakistan. It applies to inquiries, consultations, project assessments, bookings, communications, and related website use.
We may collect contact details, project information, garment measurements, fit preferences, payment-related records, communication content, and technical data such as device and usage information. Where a customer supplies a garment or materials for review, we may also process information about the item’s condition, construction, and requested alterations or redesign choices.
We receive data when you submit an inquiry, request a consultation, book a workshop visit, communicate by phone or email, or provide details during an in-person assessment. We also collect limited technical information automatically when the website is used, and we may record project notes created during assessment, quotation, approval, fitting, and collection steps.
We may use session cookies, persistent cookies, and similar technologies. Session cookies help the site function during a visit. Persistent cookies may remember basic preferences or support repeat visits. We may also use limited performance-related cookies to understand whether pages and forms are working properly.
We use standard cookie controls to support site operation and basic analytics. You may manage cookies through your browser settings, including blocking or deleting them. If cookies are disabled, some features may not work as intended, especially those used to remember preferences or support form submission.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or objection to certain processing. Where we rely on your consent for a specific activity, you may withdraw it for future processing. We may need to keep some information where the law requires it or where it is necessary to complete a project or resolve a dispute.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or clarify scope before responding. If a request cannot be fully granted, we will explain the reason in general terms where permitted by law.
We retain personal data for the period needed to manage inquiries, quotations, project work, payment handling, customer support, and recordkeeping. After that, data is deleted, anonymised, or archived where retention is required for accounting, dispute handling, or other legal obligations. Garment-related notes and project records may be kept for a practical period to support follow-up work and service history.
Any material update will be reflected on this page with a revised effective date where appropriate. If a change affects how we handle personal data in a meaningful way, we will take reasonable steps to make the update visible through the website or other suitable notice.
We use personal data to respond to inquiries, assess garments and materials, prepare quotations, manage consultation and approval steps, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, improve website performance, and meet legal or accounting obligations. We may also use project information to keep track of agreed design choices, fit adjustments, and customer instructions.
We may share personal data with trusted service providers that help operate the website, process communications, support recordkeeping, or handle payment-related administration. We may also share information with workshop or operational partners where needed to complete a project, arrange collection, or manage a customer request. These parties are expected to use the data only for the assigned purpose and to protect it appropriately.
We may disclose personal data to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defence of legal claims. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
